• VISION THERAPY UK

    Shaylers Vision Centre Ltd                      phone : 01929 553928                   email: reception@visiontherapy.co.uk

  • data protection policy

    Shaylers Vision Centre
    25 West Street, Wareham, Dorset, BH20 4JS
    Policy Date: Jan 2016 Review Date: Jan 2017
    Data Policy 1
    DATA MANAGEMENT POLICY
    This policy describes the data that we hold about patients, how we hold it, how we protect it, how we use and process it (including what patients need to be provided with) and how we transfer it (if necessary).
    There are certain legislative requirements for every organisation to hold information. Information about this is provided below.
     The Practice complies with the eight data protection principles under the Data Protection Act 1998 in its processing of personal data in that such data is:
    o fairly and lawfully processed
    o processed for limited purposes
    o adequate, relevant and not excessive
    o accurate and up to date
    o not kept for longer than is necessary
    o processed in line with patients’ rights
    o secure
    o not transferred to other countries without adequate protection
     The practice is registered with the Information Commissioner
    o Registration No. XXXXXX
    o Security No. XXXXXX
     The practice has an up to date Freedom of Information Act statement and this is available to patients
     A practice policy notice on handling patient data is available to patients (See appendix below)
     Geoff Shayler is responsible for procedures relating to confidentiality and data management.
    What information we hold and how we hold it
     Patient records are held in a variety of formats:
    o Paper records for sight test and contact lens clinical records.
    Data Policy 2
    o Paper records are used for spectacle prescription and dispensing information
    o Clinical records are held electronically on computer
    o Spectacle prescription and dispensing information is held in the practice management software.
    o Recall dates are held in the practice management software.
    o Photographic information (retinal and anterior segment) is held in the imaging software.
    o Visual Field records may be held as paper, or as images within the imaging software.
    How we protect this information
     All practice staff have a confidentiality clause within their contracts.
     All personal information contained on practice records, whether paper or electronic, is considered confidential.
     No personal information is discussed with anyone other than the patient or their parent or guardian (except where Gillick competency applies) without the patient’s permission.
     Care is taken that records are not seen by other people in the practice
     All staff are aware of the importance of ensuring and maintaining the confidentiality of patients’ personal data and that such data must be processed and stored in a secure manner.
     All electronic data is protected by suitable back-up procedures and any on-line backup uses a service, which encrypts the data securely before transmitting it from the practice PC.
     When computers are replaced, old hard drives are securely erased or physically destroyed.
     Records are retained for periods as agreed by the optical bodies.
    (See record retention policy below).
     Confidential paper information requiring destruction is shredded.
     Records due for destruction are shredded.
     If the need arises to transfer information we have procedures that include consent and secure transfer (See section on how we transfer personal data below)
     Any suspected breaches of security or loss of information are reported immediately and are dealt with appropriately by the person responsibility for confidentiality and data management.
    Data Policy 3
     Paper records are kept secure and away from access by the public.
    How we use and process the information we hold
    To discharge our legal and contractual duties:
     Patients are given a copy of their spectacle prescription immediately following their sight test.
     If a patient is referred, they are given a written statement that they are being referred, with a reason [e.g. “cataract” written on the GOS2 or similar private form]. They are also offered a copy of the referral letter
     Where a patient has diabetes or glaucoma, the GP is informed of the result of the sight test if there is a change in circumstance
     Staff assisting in the provision of GOS are appropriately trained, and supervised for the tasks that they undertake.
    We may also use the information we hold about patients to remind them when they are due for checkups and we may send them eye care and eyewear information.
    How we transfer personal data
    We always transfer personal information (data) in a secure manner.
    We seek permission before transferring personal information except in some cases where it is to another healthcare professional responsible for patient care and who needs that information to assist in patient care or where we are legally required not to.
    See Policy & procedures on:
    Patient consent to the provision of information (see appendix below)
    Handling requests for Rx and clinical information (see appendix below)
    Transferring Patient Identifiable Data (see appendix below)
    Recording telephone calls and conversations (see appendix below)
    Communication strategy (see appendix below)
    Disclosure of Data to Commissioners (see appendix below)
    Data Protection principles (see appendix below)
    Data Policy 4
    NHS Care Record Guarantee (see appendix below)
    Caldicott recommendations (see appendix below)
    NHS Quality Statements (see appendix below)
    APPENDIX
    Guide to preparing a Backup Policy
    You should describe your own practice backup procedures. These might include some or all of the following:
    o Online backup services
    o Back ups take place 2 x / day
    o All records, retinal photos and computer data is backed up in this way
    o Data backups are checked regularly by outside software specilaist
    APPENDIX
    RECORD RETENTION
     This policy applies to the following:
    o Spectacle records
    o Appointment diaries
    o Telephone and/or Tele-health consultations
     All records are retained for at least 10 years from the date of last seeing the patient.
     Records of children are retained until they are 25 AND it is 10 years since they were last seen.
     Records of the deceased are kept for 10 years.
     Records are destroyed by shredding.
     although 7 years is the minimum requirement in GOS contacts, 10 years is the minimum recommended by the optical representative bodies.
    Data Policy 5
    Examples:
    Age at last test
    Time to retain record
    Age 5
    Until age 25
    Age 10
    Until age 25
    Age 17
    Until age 27
    Over 18
    For 10 years
    APPENDIX
    Recording of telephone calls and/or consultations
    Telephone calls between patients and providers will not be recorded or monitored due to the complexity of obtaining consent for this process and the subsequent storing of patient sensitive data.
    Communications strategy and Implementation plan
    The provider should have readily available information relating to paragraph 2(3) of Part II of Schedule 1 of the Data protection act.
    (2)A data controller is not obliged to supply any information under subsection (1) unless he has received—
    (a)a request in writing, and (b)except in prescribed cases, such fee (not exceeding the prescribed maximum) as he may require.
    [F2(3)Where a data controller—
    (a)reasonably requires further information in order to satisfy himself as to the identity of the person making a request under this section and to locate the information which that person seeks, and
    (b)has informed him of that requirement ,the data controller is not obliged to comply with the request unless he is supplied with that further information.]
    APPENDIX
    Disclosure of Data to commissioners
    The practice (provider) agrees to provide anonymised, pseudonymised or aggregated data as may be requested by the co-ordinating commissioner or LOC company.
    Data Policy 6
    Personal data will not be disclosed without written consent or lawful reason for disclosure.
    Exceptions to this are covered by:
    Section 251 of the NHS Act 2006 (originally enacted under Section 60 of the Health and Social Care Act 2001), allows the common law duty of confidentiality to be set aside in specific circumstances where anonymised information is not sufficient and where patient consent is not practicable.
    Data Protection Principles
    Personal data must be:
    1. Processed fairly and lawfully
    2. Processed for specified purposes
    3. Adequate, relevant and not excessive
    4. Accurate and kept up to date
    5. Not kept longer than necessary
    6. Processed in accordance with the rights of data subjects
    7. Protected by appropriate security (practical and organisational)
    8. Not transferred outside the EEA without adequate protection
    APPENDIX
    NHS Care Record Guarantee
    All data processed on behalf of the commissioner with regard to community services must be processed and handled in line with the NHS Care Record Guarantee.
    All staff handling data should be aware of the obligations placed upon them by the NHS Care Record Guarantee and the commitments laid out in it.
    In summary this covers:
    Why people may access patient records:
     As the basis for health decisions
     Ensure safe effective care
     Work effectively with other
     Clinical audit
     Protect health of the general public
     Monitor NHS spending
     Manage the health service
     To investigate complaints
     Teaching and research
    Data Policy 7
    Law relating to records
     Confidentiality under common-law duty of confidentiality
     Protection about how information is processed (Data Protection Act 1998)
     Privacy (Human Rights Act 1998)
    These rights are not absolute and they need to be balanced against those of others.
    Other patient rights regarding records
     To ask for a copy of all records held in paper or electronic form (a fee may be payable)
     Choose someone to make decisions about the patients healthcare if the patient becomes unable to do so (lasting power of attorney)
    Duties placed upon the practice (provider)
     Maintain accurate records of the care provided
     Keep records confidential, secure, and accurate (even after the patient dies)
     Provide information in accessible formats (e.g. large print)
    The complete NHS Care Record Guarantee will be available for staff members to consult.
    APPENDIX
    Caldicott Principles
    1. Justify the purpose(s) of using confidential information
    2. Only use it when absolutely necessary
    3. Use the minimum that is required
    4. Access should be on a strict need to know basis
    5. Everyone must understand his or her responsibilities
    6. Understand and comply with the law
    Quality Statements
    1. Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
    2. Patients experience effective interactions with staff who have demonstrated competency in relevant communication skills.
    3. Patients are introduced to all healthcare professionals involved in their care and are made aware of the roles and responsibilities of the members of the healthcare team.
    4. Patients have opportunities to discuss their health beliefs, concerns and preferences to inform their individualised care.
    Data Policy 8
    5. Patients are supported by healthcare professionals to understand relevant treatment options, including benefits, risks and potential consequences.
    6. Patients are actively involved in shared decision making and supported by healthcare professionals to make fully informed choices about investigations, treatment and care that reflect what is important to them.
    7. Patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported.
    8. Patients are made aware that they can ask for a second opinion. NOTE: (This would not be funded by GOS as there is no mechanism for this)
    9. Patients experience care that is tailored to their needs and personal preferences, taking into account their circumstances, their ability to access services and their coexisting conditions.
    10. Patients could have their physical and psychological needs regularly assessed and addressed, including nutrition, hydration, pain relief, personal hygiene and anxiety. (This statement will to all intents and purposes not apply to optometric services)
    11. Patients experience continuity of care delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.
    12. Patients experience coordinated care with clear and accurate information exchange between relevant health and social care professionals.
    13. Patients’ preferences for sharing information with their partner, family members and/or carers are established, respected and reviewed throughout their care.
    14. Patients are made aware of who to contact, how to contact them and when to make contact about their on going healthcare needs.
    APPENDIX
    Handling requests for Rx and clinical information
    Spectacle Prescription (Spec Rx) or Contact Lens Specification
    Where a patient requests a copy of their own, or their child’s spectacle prescription or contact lens specification this should be provided. It should be double checked for accuracy and signed by an optometrist. Such information may be collected or posted or faxed to the patient. It may also be emailed to their personal email address if they so request.
    Requests from another optometrist for spec Rx information
    In all cases you should be satisfied that the patient has consented to the transfer of the information. That may be obvious and implicit “the patient is on
    Data Policy 9
    holiday elsewhere and has broken their glasses”, but if not, ask to speak to the patient or for a signed consent to be faxed to us. The request should be noted on the patient’s record.
    Requests from another optometrist for clinical information
    The optometrist should satisfy themselves that the request is for the clinical and health benefit of the patient and should conduct the phone conversation and provide the information themselves. They should also be satisfied that the patient has consented to the transfer of information.
    Requests by us for clinical or spec Rx information.
    These requests will be made by the optometrist personally. A signed consent should be held in case this is requested by the other party. If the information is not urgent the request may be made in writing using the form in the Appendix 1
    Data Policy 10
    APPENDIX
    Communicating Patient Identifiable Data
    Patient data may be communicated in the following ways:
    By ordinary 1st or 2nd class post
     This will be in a sealed envelope
    By Fax
     This will be to a safe haven fax where possible. The cover sheet will
    The cover sheet will state:
    This fax contains proprietary confidential information some or all of which may be legally privileged and or subject to the provisions of privacy legislation. It is intended solely for the addressee. If you are not the intended recipient, you must not read, use, disclose, copy, print or disseminate the information contained within this fax. Please notify the author immediately by replying to this fax and then destroy the fax.
    By email:
    Patient consent is required for sending data that can identify a patient except where both sender and recipient have NHS emails ending in @nhs.net.
    Emails will carry a message stating:
    This e-mail contains proprietary confidential information some or all of which may be legally privileged and or subject to the provisions of privacy legislation. It is intended solely for the addressee. If you are not the intended recipient, you must not read, use, disclose, copy, print or disseminate the information contained within this e-mail. Please notify the author immediately by replying to this e-mail and then delete the e-mail.
    Verbally
     With care that confidentiality is maintained
     The recipient of the information is identified
     A note is made on the record.
     Information that could result in errors will be communicated in writing where possible
    Data Policy 11
    Appendix 1
    Shaylers Vision Centre
    25 west Street
    Wareham, Dorset BH20 4JS
    Patient consent to the provision of information
    To:
    Patient:
    Address:
    I request that you provide Shaylers Vision Centre with the following information:
    Signed . . . . . . . . . . . . . . . . . . . . . . . . .
    Date:

  • DATA MANAGEMENT POLICY

     This policy describes the data that we hold about patients, how we hold it, how we protect it, how we use and process it (including what patients need to be provided with) and how we transfer it (if necessary).

    There are certain legislative requirements for every organisation to hold information. Information about this is provided below.

     

    • The Practice complies with the eight data protection principles under the Data Protection Act 1998 in its processing of personal data in that such data is:

     

      • fairly and lawfully processed
      • processed for limited purposes
      • adequate, relevant and not excessive
      • accurate and up to date
      • not kept for longer than is necessary
      • processed in line with patients’ rights
      • secure
      • not transferred to other countries without adequate protection

     

    • The practice is registered with the Information Commissioner
      • Registration No. XXXXXX
      • Security No. XXXXXX

     

    • The practice has an up to date Freedom of Information Act statement and this is available to patients

     

    • A practice policy notice on handling patient data is available to patients (See appendix below)

     

    • Geoff Shayler is responsible for procedures relating to confidentiality and data management.

     

    What information we hold and how we hold it

     

    • Patient records are held in a variety of formats:
      • Paper records for sight test and contact lens clinical records.
      • Paper records are used for spectacle prescription and dispensing information
      • Clinical records are held electronically on computer
      • Spectacle prescription and dispensing information is held in the practice management software.
      • Recall dates are held in the practice management software.
      • Photographic information (retinal and anterior segment) is held in the imaging software.
      • Visual Field records may be held as paper, or as images within the imaging software.

     

    How we protect this information

     

    • All practice staff have a confidentiality clause within their contracts.

     

    • All personal information contained on practice records, whether paper or electronic, is considered confidential.

     

    • No personal information is discussed with anyone other than the patient or their parent or guardian (except where Gillick competency applies) without the patient’s permission.

     

    • Care is taken that records are not seen by other people in the practice

     

    • All staff are aware of the importance of ensuring and maintaining the confidentiality of patients’ personal data and that such data must be processed and stored in a secure manner.

     

    • All electronic data is protected by suitable back-up procedures and any on-line backup uses a service, which encrypts the data securely before transmitting it from the practice PC.

     

    • When computers are replaced, old hard drives are securely erased or physically destroyed.

     

    • Records are retained for periods as agreed by the optical bodies.

    (See record retention policy below).

     

    • Confidential paper information requiring destruction is shredded.

     

    • Records due for destruction are shredded.

     

    • If the need arises to transfer information we have procedures that include consent and secure transfer (See section on how we transfer personal data below)

     

    • Any suspected breaches of security or loss of information are reported immediately and are dealt with appropriately by the person responsibility for confidentiality and data management.

     

    • Paper records are kept secure and away from access by the public.

     

     

    How we use and process the information we hold

     

    To discharge our legal and contractual duties:

     

    • Patients are given a copy of their spectacle prescription immediately following their sight test.

     

    • If a patient is referred, they are given a written statement that they are being referred, with a reason [e.g. “cataract” written on the GOS2 or similar private form].  They are also offered a copy of the referral letter

     

    • Where a patient has diabetes or glaucoma, the GP is informed of the result of the sight test if there is a change in circumstance

     

    • Staff assisting in the provision of GOS are appropriately trained, and supervised for the tasks that they undertake.

     

    We may also use the information we hold about patients to remind them when they are due for checkups and we may send them eye care and eyewear information.

     

    How we transfer personal data

     

    We always transfer personal information (data) in a secure manner.

     

    We seek permission before transferring personal information except in some cases where it is to another healthcare professional responsible for patient care and who needs that information to assist in patient care or where we are legally required not to.

     

    See Policy & procedures on:

     

    Patient consent to the provision of information (see appendix below)

    Handling requests for Rx and clinical information (see appendix below)

     

    Transferring Patient Identifiable Data (see appendix below)

     

    Recording telephone calls and conversations (see appendix below)

     

    Communication strategy (see appendix below)

     

    Disclosure of Data to Commissioners (see appendix below)

     

    Data Protection principles (see appendix below)

     

    NHS Care Record Guarantee (see appendix below)

     

    Caldicott recommendations (see appendix below)

     

    NHS Quality Statements (see appendix below)

     

     

     

    APPENDIX

    Guide to preparing a Backup Policy

     

     

     

    You should describe your own practice backup procedures.  These might include some or all of the following:

     

      • Online backup services
      • Back ups take place 2 x / day
      • All records, retinal photos and computer data is backed up in this way
      • Data backups are checked regularly by outside software specilaist

     

     

     

    APPENDIX

    RECORD RETENTION

     

     

     

    • This policy applies to the following:
    • Spectacle records
      • Appointment diaries
      • Telephone and/or Tele-health consultations
    • All records are retained for at least 10 years* from the date of last seeing the patient.
    • Records of children are retained until they are 25 AND it is 10 years since they were last seen.
    • Records of the deceased are kept for 10 years.
    • Records are destroyed by shredding.

     

    Examples:

     

    Age at last test Time to retain record
    Age 5 Until age 25
    Age 10 Until age 25
    Age 17 Until age 27
    Over 18 For 10 years

     

    APPENDIX

     

    Recording of telephone calls and/or consultations

     

    Telephone calls between patients and providers will not be recorded or monitored due to the complexity of obtaining consent for this process and the subsequent storing of patient sensitive data.

     

    Communications strategy and Implementation plan

     

    The provider should have readily available information relating to paragraph 2(3) of Part II of Schedule 1 of the Data protection act.

     

     

    (2)A data controller is not obliged to supply any information under subsection (1) unless he has received—

     

    (a)a request in writing, and (b)except in prescribed cases, such fee (not exceeding the prescribed maximum) as he may require.

    [F2(3)Where a data controller—

     

    (a)reasonably requires further information in order to satisfy himself as to the identity of the person making a request under this section and to locate the information which that person seeks, and

     

    (b)has informed him of that requirement ,the data controller is not obliged to comply with the request unless he is supplied with that further information.]

     

     

    APPENDIX

     

    Disclosure of Data to commissioners

     

    The practice (provider) agrees to provide anonymised, pseudonymised or aggregated data as may be requested by the co-ordinating commissioner or LOC company.

    Personal data will not be disclosed without written consent or lawful reason for disclosure.

     

     

     

    Exceptions to this are covered by:

     

    Section 251 of the NHS Act 2006 (originally enacted under Section 60 of the Health and Social Care Act 2001), allows the common law duty of confidentiality to be set aside in specific circumstances where anonymised information is not sufficient and where patient consent is not practicable.

     

    Data Protection Principles

     

    Personal data must be:

     

    1. Processed fairly and lawfully
    2. Processed for specified purposes
    3. Adequate, relevant and not excessive
    4. Accurate and kept up to date
    5. Not kept longer than necessary
    6. Processed in accordance with the rights of data subjects
    7. Protected by appropriate security (practical and organisational)
    8. Not transferred outside the EEA without adequate protection

     

     

    APPENDIX

     

    NHS Care Record Guarantee

     

    All data processed on behalf of the commissioner with regard to community services must be processed and handled in line with the NHS Care Record Guarantee.

    All staff handling data should be aware of the obligations placed upon them by the NHS Care Record Guarantee and the commitments laid out in it.

     

    In summary this covers:

     

    Why people may access patient records:

    • As the basis for health decisions
    • Ensure safe effective care
    • Work effectively with other
    • Clinical audit
    • Protect health of the general public
    • Monitor NHS spending
    • Manage the health service
    • To investigate complaints
    • Teaching and research

     

    Law relating to records

     

    • Confidentiality under common-law duty of confidentiality
    • Protection about how information is processed (Data Protection Act 1998)
    • Privacy (Human Rights Act 1998)

     

    These rights are not absolute and they need to be balanced against those of others.

    Other patient rights regarding records

     

    • To ask for a copy of all records held in paper or electronic form (a fee may be payable)
    • Choose someone to make decisions about the patients healthcare if the patient becomes unable to do so (lasting power of attorney)

     

    Duties placed upon the practice (provider)

     

    • Maintain accurate records of the care provided
    • Keep records confidential, secure, and accurate (even after the patient dies)
    • Provide information in accessible formats (e.g. large print)

     

    The complete NHS Care Record Guarantee will be available for staff members to consult.

     

    APPENDIX

     

    Caldicott Principles

     

    1. Justify the purpose(s) of using confidential information
    2. Only use it when absolutely necessary
    3. Use the minimum that is required
    4. Access should be on a strict need to know basis
    5. Everyone must understand his or her responsibilities
    6. Understand and comply with the law

     

     

    Quality Statements

     

    1. Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
    2. Patients experience effective interactions with staff who have demonstrated competency in relevant communication skills.
    3. Patients are introduced to all healthcare professionals involved in their care and are made aware of the roles and responsibilities of the members of the healthcare team.
    4. Patients have opportunities to discuss their health beliefs, concerns and preferences to inform their individualised care.
    5. Patients are supported by healthcare professionals to understand relevant treatment options, including benefits, risks and potential consequences.
    6. Patients are actively involved in shared decision making and supported by healthcare professionals to make fully informed choices about investigations, treatment and care that reflect what is important to them.
    7. Patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported.
    8. Patients are made aware that they can ask for a second opinion. NOTE: (This would not be funded by GOS as there is no mechanism for this)
    9. Patients experience care that is tailored to their needs and personal preferences, taking into account their circumstances, their ability to access services and their coexisting conditions.
    10. Patients could have their physical and psychological needs regularly assessed and addressed, including nutrition, hydration, pain relief, personal hygiene and anxiety. (This statement will to all intents and purposes not apply to optometric services)
    11. Patients experience continuity of care delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.
    12. Patients experience coordinated care with clear and accurate information exchange between relevant health and social care professionals.
    13. Patients’ preferences for sharing information with their partner, family members and/or carers are established, respected and reviewed throughout their care.
    14. Patients are made aware of who to contact, how to contact them and when to make contact about their on going healthcare needs.

     

     

     

    APPENDIX

     

    Handling requests for Rx and clinical information

     

     

    Spectacle Prescription (Spec Rx) or Contact Lens Specification

    Where a patient requests a copy of their own, or their child’s spectacle prescription or contact lens specification this should be provided.  It should be double checked for accuracy and signed by an optometrist.  Such information may be collected or posted or faxed to the patient.  It may also be emailed to their personal email address if they so request.

     

     

     

    Requests from another optometrist for spec Rx information

    In all cases you should be satisfied that the patient has consented to the transfer of the information.  That may be obvious and implicit “the patient is on holiday elsewhere and has broken their glasses”, but if not, ask to speak to the patient or for a signed consent to be faxed to us.  The request should be noted on the patient’s record.

     

    Requests from another optometrist for clinical information

    The optometrist should satisfy themselves that the request is for the clinical and health benefit of the patient and should conduct the phone conversation and provide the information themselves.  They should also be satisfied that the patient has consented to the transfer of information.

     

    Requests by us for clinical or spec Rx information.

    These requests will be made by the optometrist personally.  A signed consent should be held in case this is requested by the other party.  If the information is not urgent the request may be made in writing using the form in the Appendix 1

     


    APPENDIX

    Communicating Patient Identifiable Data

     

     

    Patient data may be communicated in the following ways:

     

    By ordinary 1st or 2nd class post

     

    • This will be in a sealed envelope

     

     

    By Fax

     

    • This will be to a safe haven fax where possible. The cover sheet will

     

    The cover sheet will state:

     

    This fax contains proprietary confidential information some or all of which may be legally privileged and or subject to the provisions of privacy legislation.  It is intended solely for the addressee.  If you are not the intended recipient, you must not read, use, disclose, copy, print or disseminate the information contained within this fax.  Please notify the author immediately by replying to this fax and then destroy the fax.

     

     

    By email:

     

    Patient consent is required for sending data that can identify a patient except where both sender and recipient have NHS emails ending in @nhs.net.

     

    Emails will carry a message stating:

     

    This e-mail contains proprietary confidential information some or all of which may be legally privileged and or subject to the provisions of privacy legislation.  It is intended solely for the addressee.  If you are not the intended recipient, you must not read, use, disclose, copy, print or disseminate the information contained within this e-mail.  Please notify the author immediately by replying to this e-mail and then delete the e-mail.

     

     

    Verbally

     

    • With care that confidentiality is maintained
    • The recipient of the information is identified
    • A note is made on the record.
    • Information that could result in errors will be communicated in writing where possible


    Appendix 1

     

     

     

    Shaylers Vision Centre

    25 west Street

    Wareham, Dorset BH20 4JS

     

     

     

     

     

    Patient consent to the provision of information

     

     

    To:

     

     

     

    Patient:

     

    Address:

     

     

     

    I request that you provide Shaylers Vision Centre with the following information:

     

     

     

     

     

     

     

     

    Signed . . . . . . . . . . . . . . . . . . . . . . . . .

     

     

    Date:

     

     

     

     

    * although 7 years is the minimum requirement in GOS contacts, 10 years is the minimum recommended by the optical representative bodies.