Shaylers Vision Centre Ltd phone : 01929 553928 email: reception@visiontherapy.co.uk
Freedom of Information Act (FOI): Model Publication Scheme
This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for Shaylers Vision Centre in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.
This is a complete guide to the information routinely made available to the public by Shaylers Vision Centre.. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.
How is the information made available?
The information within each Class is available in hard copy from:
25 West Street, Wareham, Dorset, Bh20 4JS
.This guide information
We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.
Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.
Your Rights to InformationThe Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law.
These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information.
In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.
Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:
Shaylers Vision Centre
25 West Street, Wareham, Dorset, Bh20 4JS
Contact phone numbers
2) Financial and funding information: what we spend and how we spend it
For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. This practice also carries out the following enhanced services on behalf of the NHS: (diabetes screening/grading and glaucoma shared care). The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice
3) Our Priorities
To provide our patients with high quality eye care
4) Decision Making
Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with the Dorset PCT
5) Our policies and procedures
They are available on request from Shaylers Vision Centre
Complaints
If you have a complaint about any of our products or services, please do discuss any problems with the Julia Major at the practice concerned in the first instance. We find that most issues can be put right at this stage.
If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact practice manager Loraine Shayler A full copy of our complaints policy is available on request
6) Lists and Registers
We don’t keep lists and registers. Our patient records are confidential.
7) The Services We Offer
All (Company name/our practice(s)) provide NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance please click here.
The practice also provides the following NHS-funded enhanced services (list here)
Appointments for sight tests can be booked over the phone, (on-line by emailing e-address) or by dropping into the practice/one of our practices)
Regular publications and information for the public
Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on (your website link) / a number of websites including www.college-optometrists.org
Some of this information is also available in patient leaflets. These are freely available from all our practice(s). To request a set of leaflets by post, please write to:
Shaylers Vision Centre, 25 West Street,Wareham, Dorset, BH20 4JS
Useful Resources
Websites:
http://www.justice.gov.uk/whatwedo/freedomofinformation.htm
Publications:
www.doh.gov.uk/nhsexec/codemain.htm
www.hmso.gov.uk/acts/acts2000/20000036.htm
January 2009
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